Refunds and Disputes Policy
and
Additional Payments Policy
Refunds, Disputes and Additional Payments Policy
Company: JobTask UK LTD & CANDSLimited
Website: www.jobtask.co.uk – At JobTask, we are committed to delivering high-quality services and maintaining transparent, fair policies for our customers. This Refunds, Cancellations and Disputes Policy explains our approach to cancellations, refunds, and dispute resolution. As an appointment-based service business that relies on advance bookings and operates on a cash-flow sensitive model, we must account for significant upfront costs including staff scheduling, logistics preparation, marketing expenses (e.g., pay-per-click advertising, website maintenance), operational overheads, and the potential loss of earnings from reserved time slots.
- Cancellations made 14 days or more prior to the scheduled appointment: 100% refund (full refund) of the amount paid, less any explicitly agreed non-refundable deposit.
- Cancellations made between 8 and 13 days prior to the scheduled appointment: 75% refund. The retained 25% helps cover initial administrative, logistical, and marketing costs already incurred.
- Cancellations made 7 days or less prior to the scheduled appointment: 50% refund. The retained 50% reflects committed labour allocation, vehicle and equipment preparation, and the increased difficulty in re-booking the slot at short notice.
- Cancellations on the day of the appointment or no-shows: No refund will be provided, as full operational costs have been incurred and the opportunity to serve another customer has been lost.
Refunds will be processed to the original payment method within 10 business days of receiving the cancellation request. All cancellations must be made in writing via email or phone call for confirmation
2. Rationale for Refund Structure
Our tiered refund policy fairly balances customer flexibility with the real costs we incur for every booking:
- Labour and logistics: Staff rostering, fuel, vehicle maintenance, and equipment setup are planned well in advance.
- Marketing and operational expenses: As a cash-reliant business, we invest significantly in customer acquisition (e.g., PPC advertising, phone inquiries, website traffic) and daily operations. Each booking contributes to recovering these fixed costs.
- Loss of earnings: Reserved time slots that are cancelled late cannot always be re-filled, resulting in lost revenue.
We reserve the right to treat repeated cancellations, nuisance bookings (e.g., multiple bookings made with no intention to proceed), or abusive communications as a breach of fair use. In such cases, we may refuse future bookings or retain full payment where costs have been demonstrably incurred.
- Provide as much notice as possible.
- Offer a full refund or a free rescheduling to a mutually convenient date.
- Where applicable, cover reasonable additional costs incurred by the customer (subject to proof).
By booking in advance – it insures we have all of our resources in place to carry our your job. Furthermore, it ensures, you get your required and desired slot.
We will not cancel bookings arbitrarily and aim to honour all confirmed appointments
- Initial Contact: Email jobtaskuk@gmail.com or call +447856426436 providing your booking reference and details of the issue.
- Response Time: We will acknowledge your dispute within 2 – 14 business days and aim to provide a full response within 14 business days.
- Escalation: If you remain dissatisfied after our final response, you may refer the matter to an alternative dispute resolution (ADR) body or, where applicable, pursue small claims through the courts.
We keep records of all disputes and use them to continually improve our services.
5. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy. For any questions about this policy, please contact us – 02 January 2026